TERMS OF SERVICE

Applicable as of February 2nd, 2025

Thank you for visiting our website – https://leancaps.com (“Website”). Please read these Terms of Service (“Terms”) carefully before using the Website, accessing its features, or making any purchases. These Terms govern your use of the Website and constitute a legally binding agreement between you (“User” or “You”) and MB Reloe, trading under the brand name LeanCaps.

1. GENERAL INFORMATION

LeanCaps (hereinafter referred to as the “Seller,” “We,” “Us,” or “Our”) is a brand name operated by:

1.2. All purchases made on the Website are contractual agreements between You and Us and are governed by these Terms as well as applicable laws.

1.3. All items purchased will be shipped from our fulfillment center in the USA. Please note that the return address differs from our office address. For returns, follow the instructions in our Return Policy.

1.4. Minimal requirements to use the Website and make purchases include:

• Acceptance of these Terms;
• Being of legal age according to local laws; and
• Using the Website for personal purposes only, not for resale or other business uses.

1.5. If You do not fully understand these Terms, contact our customer support at hello@leancaps.com before proceeding.

1.6. We reserve the right to restrict or deny access to the Website if You fail to comply with these Terms or if We suspect misuse.

2. WHAT WE SELL

2.1. The Website offers health and wellness supplements manufactured in FDA-approved facilities located in the USA. These products are intended to support a balanced lifestyle and are designed for personal use only.

2.2. Our Goods are not intended for industrial, commercial, or professional use, nor are they designed for use by minors.

3. PRICING, PAYMENTS, AND CHARGES

3.1. Prices displayed on the Website include applicable taxes unless stated otherwise. Import duties, VAT, or other charges may apply based on your location.

3.2. Prices are subject to change. Discounts or promotions may be applied at our discretion.

3.3. VAT (Value Added Tax) is included in the product price only when applicable. The applicable VAT rate depends on the country where the product is shipped. Specifically:

• If the product is shipped to a country within the European Union (EU), VAT will be included in the purchase price at the applicable rate.
• If the product is shipped outside the EU, VAT will not be included. However, your shipment may be subject to import fees or duties at the customs of your destination country. These charges are not included in the purchase price and must be paid by the buyer.

3.4. VAT is not applicable if:

• Your shipping address is in a non-EU country, and your purchased product is shipped from the USA.
• The product price shown at checkout excludes VAT, as specified for your location.

3.5. We are not responsible for additional charges imposed by local authorities or customs in your country, such as import fees or sales tax, and these are the sole responsibility of the buyer.

3.6. Accepted payment methods include major credit cards, PayPal, and other electronic options. Cash and checks are not accepted. Note: We do not offer subscription services.

3.7. We are not responsible for currency conversion charges or international transaction fees applied by your bank or payment provider.

4. DELIVERY

4.1. Orders are processed within 1-3 business days. Delivery typically takes 4-10 business days for items shipped from the USA.

4.2. Tracking information will be provided via email once the order is shipped. Use this link for tracking: FedEx Tracking.

4.3. If your order does not arrive within 30 calendar days, contact customer support at hello@leancaps.com or call +1 (484) 263-5085.

4.4. Shipping timelines may be affected by customs, natural occurrences, carrier delays, or strikes. We are not responsible for such delays.

5. RETURNS & REFUNDS

5.1. Returns are accepted within 30 days of delivery for:

• Damaged or contaminated items;
• Defective products; or
• Items that are substantially different from the order placed.

5.2. Contact customer support at hello@leancaps.com or call +1 (484) 263-5085 to initiate a return. Be prepared to provide details such as order number, product information, and images of the issue.

5.3. Refunds are processed within 14 days of receiving the returned item. Refunds may be denied if:

• The product has been excessively used;
• No defect is found upon inspection; or
• The product is returned without authorization or in an opened/unsealed condition (unless defective).

5.4. Products must be returned to the address provided by customer support. Returns sent to our office address will not be accepted.

6. CUSTOMER SUPPORT

For assistance, contact:

Phone: +1 (484) 263-5085

Email: hello@leancaps.com

Office Address: MB Reloe, Didžioji g. 18, Vilnius, Lithuania

7. DISCLAIMERS

7.1. Our products are intended to support general wellness and are not designed to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional before use if you have medical concerns.

7.2. leancaps is not liable for any adverse effects resulting from improper use of its products.

7.3. The Website is provided “as is” without warranties of any kind, including implied warranties of merchantability or fitness for a particular purpose.

7.4. We do not guarantee uninterrupted or error-free operation of the Website.

8. GOVERNING LAW

These Terms are governed by the laws of the Republic of Lithuania. Any disputes arising from these Terms shall be resolved in the courts of Lithuania, unless otherwise required by consumer protection laws.

9. CONTACT INFORMATION

MB Reloe
Didžioji g. 18, Vilnius, Lithuania

Email: hello@leancaps.com

Phone: +1 (484) 263-5085

This Terms of Service document reflects the operational details and policies of LeanCaps, providing clear guidance on your use of our Website and services. For further clarifications, please reach out to customer support.